Privacy Policy
Last updated: June 6, 2026
1. Introduction
SHIOLER ("we", "us", or "our") is an AI-powered Japan travel itinerary service. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect through our service, how we use it, and how we manage it. By using our service, you agree to this policy.
2. Information We Collect
We may collect the following information: [Account Information] Depending on how you register, we collect information necessary to create and maintain your account, such as your name, email address, and profile picture. You may also use the service anonymously without registering. [Travel & Itinerary Information] We collect information needed to generate itineraries, including your travel destination, dates, number of travelers, travel style, and budget, as well as the content of itineraries you create and save. [Content Information] We collect content you create or post on our service, such as photos uploaded to your shiori and your profile name (@username). Note that your profile name is visible to other users. [Payment Information] If you use a paid plan, we collect subscription information such as plan type, expiration date, and usage. Payment details such as credit card information are processed and managed directly by our payment partners and are not stored on our servers. [Usage & Technical Information] We collect technical data related to your use of the service, including IP address, browser type and version, device information, access timestamps, page views, and error logs.
3. How We Use Your Information
We use collected information to: · Generate, save, and display travel itineraries (shiori) · Create, manage, and authenticate accounts · Provide paid services and process payments · Enable shiori sharing features · Improve service quality and develop new features · Ensure security and prevent misuse · Fulfill legal obligations
4. How We Share Your Information
We do not sell or rent your personal information to third parties, except in the following cases: [Service Providers] We share information with external service providers that support our operations (AI itinerary generation, maps and location services, database and storage, payment processing, email delivery, error monitoring, etc.). These providers handle data under our instructions and at standards equivalent to or higher than this policy. [Legal Requests] We may disclose information when required by law, regulation, court order, or government authority. [Business Transfers] In the event of a merger, acquisition, or business transfer, information may be transferred. We will notify users in advance. [With Your Consent] We will obtain your consent before sharing your information for any other purpose.
5. International Data Transfers
Some of our service providers are located outside Japan (primarily in the United States), and your personal information may be transferred to, stored in, or processed in those countries. We use only service providers that implement appropriate safeguards in accordance with the Act on the Protection of Personal Information and related laws. Our service providers implement industry-standard security measures such as SOC2 certification and encrypted communications (TLS). Please refer to each provider's privacy policy for details.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for the following purposes: · Essential cookies: Maintaining login sessions and providing core service functionality · Functional cookies: Remembering your preferences such as language settings · Security cookies: Securely maintaining authentication state for shared links You can disable cookies in your browser settings, though some features may not work as expected.
7. Data Retention
Account information and itinerary data are retained while your account is active. When you delete your account, your data will be promptly deleted. However, information that must be retained for legal obligations is excluded from this.
8. Security
We implement industry-standard security measures (encrypted communications, access controls, regular security reviews, etc.) to protect collected information from unauthorized access, loss, and tampering. However, we cannot guarantee complete security of communications over the internet.
9. Children's Privacy
Our service is not intended for children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.
10. Your Rights
You have the following rights regarding your personal information: · Access and review of your personal information · Correction of inaccurate information · Deletion of personal information (including account deletion) · Data portability To exercise these rights, please contact support@shioler.com.
11. Changes to This Policy
This policy may be updated due to changes in laws or our service. If there are significant changes, we will notify you within the service or by email to your registered address. Continued use of the service constitutes acceptance of the revised policy.
12. Contact
For questions or requests regarding this policy, please email support@shioler.com.